bat jile Privacy Policy

1. Introduction and Applicability

bat jile is an online gaming and sports betting platform that provides services to users in Bangladesh. This privacy policy applies to bat jile's website, mobile application, and all associated digital services.

When you open an account at bat jile, make a deposit, play games, or contact customer support — in each case, certain information is collected automatically or directly. The purpose of this policy is to give you a clear understanding of that process so you can make informed decisions.

Before using bat jile's services, you are requested to read our Terms and Conditions, as that document applies together with this privacy policy.

From the date this policy takes effect, accessing or using the bat jile platform will be considered acceptance of the terms of this privacy policy.

2. Types and Methods of Data Collection

2.1 Information You Provide Directly

bat jile stores the information you provide yourself when completing the registration process. This includes:

• Full name and date of birth
• Mobile number and email address
• Preferred username and password (stored in encrypted form)
• Payment-related information — such as bKash, Nagad, or Rocket number
• Information from documents submitted for identity verification (where applicable)

2.2 Automatically Collected Information

When you access the bat jile platform, certain technical information is collected automatically:

• Device type, operating system, and browser information
• IP address and connection date and time
• Pages visited, browsing session duration, and navigation path
• Game history, betting activity, and transaction records
• Device ID and cookie identifiers

2.3 Information Received from Third Parties

bat jile may receive certain verification information about you from payment processors and identity verification services. This information is used solely for the purpose of ensuring service quality.

3. Purposes of Data Use

bat jile uses the collected information for the specific purposes listed below:

3.1 Account Management and Service Delivery

• Opening accounts, verifying logins, and ensuring security
• Processing deposit and withdrawal transactions
• Managing bonuses and promotional offers
• Tracking VIP programme progress

3.2 Customer Support and Communication

• Providing assistance via live chat and email
• Sending important updates, transaction confirmations, and security alerts
• Resolving account-related issues

3.3 Platform Development and Analysis

• Analysing browsing data to improve user experience
• Identifying and resolving technical errors
• Understanding demand for new features and games

3.4 Fraud and Risk Prevention

bat jile monitors transactions, detects suspicious activity, and manages account verification processes to keep its platform secure. Analysing usage patterns to ensure responsible gaming is also part of this process — for more details, see our Responsible Gaming Guidelines.

4. Data Storage and Security

4.1 Technical Security Measures

bat jile transmits all collected data over SSL (Secure Socket Layer) encrypted connections and stores it on secure servers. Sensitive data including passwords is stored in hashed form, which is not readable.

Two-Factor Authentication (2FA or OTP) adds an extra layer of security to user accounts.

4.2 Retention Period

Data is retained for as long as your account is active and for as long as necessary to provide services. Even after account closure, financial transaction and identity verification data may be retained for a specified period in accordance with applicable legal requirements.

4.3 Staff Access

Only bat jile staff members who need your data for their work can view it. All staff are trained in data protection policies.

5. Sharing Data with Third Parties

bat jile does not sell your personal information to third parties for commercial purposes. However, limited data may be shared in certain situations:

5.1 Service Providers

Payment processors (such as those handling bKash, Nagad, Rocket, Upay, or bank transfers), game software providers, and technology infrastructure providers may receive specific data as needed to deliver their services. These organisations are bound by confidentiality agreements with bat jile.

5.2 Legal Obligations

If disclosure of information is required under applicable Bangladeshi law or a court order, bat jile may do so. In such cases, only the information strictly required by law will be provided.

5.3 Business Transfer

If any restructuring or transfer of bat jile's business operations occurs, user data may form part of that process. Users will be notified in advance in such situations.

6. Cookies and Tracking Technologies

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. bat jile uses cookies to keep your login session active, remember your preferences, and measure platform performance.

6.2 Types of Cookies

• Essential cookies: Necessary for login, session management, and security.
• Functional cookies: For language preferences and other personalisation.
• Analytical cookies: To understand site usage patterns, in the form of anonymous statistics.

6.3 Cookie Controls

Cookies can be disabled in your browser settings, but this may limit some platform functionality. Disabling essential cookies may prevent you from logging in.

7. User Rights

bat jile believes that users should have an active role in protecting their data. To that end, you are granted the following rights:

7.1 Right to Access

You may ask bat jile at any time what information about you has been collected and stored.

7.2 Right to Correction

If there is any incorrect information in your profile, you have the right to request its correction. This can be done via account settings or by contacting customer support.

7.3 Right to Close Your Account

You may request to close your account at any time. Upon closure, unnecessary data will be deleted except where retention is required by legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can change that setting from your account settings or by contacting customer support.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact bat jile's customer support directly. Requests will be responded to within a reasonable time. Answers to detailed questions may also be found in our FAQ section.

8. Protection of Minors

All bat jile services are intended solely for persons aged 21 or older. No one under the age of 21 may use this platform.

Age verification is in place at the time of registration. If an account is found to belong to a minor, it will be closed immediately and the associated data will be securely deleted.

bat jile does not knowingly collect personal information from anyone under the age of 18. If a parent or guardian believes their minor child is using this platform, they are requested to notify customer support immediately.

9. Policy Changes and Contact

9.1 Process for Policy Changes

bat jile may partially or fully change this privacy policy at any time. After any change, the new version will be published on the website and the "Last Updated" date will change. For significant changes, registered users will be notified via email or app notification.

9.2 Contact Methods

If you have any questions or complaints about this privacy policy, please contact bat jile's customer support team. Assistance is available 24/7 via live chat and email. Email address: [email protected]

9.3 Dispute Resolution

Any complaints regarding data protection should first be submitted to bat jile's customer support team. bat jile will review and respond within a reasonable time. To learn more about bat jile, visit our About Us page.